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Regional Command Center Operator

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Job Reference: G4S/TP/2990818/102887
Number of Positions: 4
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: $14.86
Location: Tampa, FL
G4S Region: North America
Country:United States

G4S Business Unit:US Secure Solutions
Closing Date: December 2, 2017

Job Introduction:


The world's leading private security organization, G4S, has an immediate job opportunity for a Regional Command Center (RCC) Operator. As a Regional Command Center Operator, you will be primarily responsible for receiving emergency and non-emergency calls, accessing video surveillance and access control systems, and coordinating the response effort. You will provide timely and accurate information for security managers through the use of data available in sensitive security databases. Additionally, you will generate incident reports for security and investigative purposes.and act as a liaison between supervision/management and security personnel.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Monitor CCTV and access control systems for a network of facilities across North America
  • Verify security related alarms; dispatch first responders and provide situation updates to security managers
  • Maintain knowledge of the location and the status of various security personnel
  • Create accurate communications logs and accurately report incidents in case management databases
  • Provide situational awareness of issues occurring throughout the region and at high level globally, through internet observation, news media reporting and establish intergroup communication with other support elements
  • Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company's assets
  • Provide information for investigative purposes by making use of data and information available in sensitive security databases
  • Support the critical role of "Incident Reach back Command" by facilitating the dissemination of information in order to mobilize the necessary resources to ensure that the regional staff can mitigate immediate risk and incidents
  • Utilize SharePoint sites and Microsoft Office Suite programs to generate reports and access security related information
  • Make common sense decisions and exercise action during high tension and stressful situations

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must possess a current and valid driver's license
  • Must possess, or be able to obtain, a Florida Class D/Security Officer License

Type and Length of Specific Experience Required

  • Must have prior military, law enforcement or private sector security experience with demonstrated competency in crisis response

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office, minimal to no exposure to extreme temperatures

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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Please Note: The application deadline for this job has now passed.


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