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National Sales Manager - Malawi

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Job Reference: G4S/MS/1189
Number of Positions: 1
Job Category: Sales/Retail/Business Development
Contract Type: Full Time
Salary: Competitive
Location: Blantyre
G4S Region:

G4S Business Unit:
Closing Date: March 1, 2011
Package Description: Competitive

Job Introduction:

G4S is the world’s leading security solutions group, which specializes in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.

One of the G4S Group’s core values is to ensure we employ the best people. We strive to develop our employees competence and inspire them to live our values.G4S is proud to invest in both its employees and their local communities. G4S ensures that we provide our employees with opportunities for growth and development within a dynamic and challenging business environment. G4S is an organization which is defined by its values.

The G4S values are:

·         Customer Focus

·         Expertise

·         Performance

·         Best People

·         Integrity

·         Collaboration & Teamwork

We strive to have a motivated, capable workforce who live our values and are proud to work for G4S. We continue to build on the excellent people management practices which are in place across the group.  Our employees are the public face of G4S and we recognize and respect the value they add to the business by delivering excellent service day after day.

Role Responsibility:

Key Performance Area

Performance Standards

Effective management of sales and marketing in compliance with G4S business strategy












  • Development of sales and marketing strategy specific to service line through analysis of the business profile, products and services available/ required, existing customer base, resources and competitors that ensure attainment of company sales goals and profitability.
  • Initiate and coordinate development of action plans to penetrate new markets by identification of potential new business opportunities through consultation and cooperation with operational management, planned prospecting, leads, cold calling, tender notices, etc.
  • Development of High level relationships and account management with existing and potential major customers.
  • Conduct/ arrange Market surveys and develop appropriate solutions to meet customer needs.
  • Plan and implement Sales organic growth strategies and ensure achievement of targets.
  • Ensure price, risk and commercial contracts terms are appropriately applied by business when entering into an Integrated Security Solutions contracts and that price increase strategies are developed and applied
  • Direct involvement in leading and negotiating major bids.
  • In consultation with National Managers, ensure that annual contract escalations of existing customers are finalized. 
  • Control and manage all sales and marketing revenue and capital expenditures and budgets, ensuring expenditure within function is appropriately managed, based on lean management  principles, quality of service commitment and performance management

Effective performance of Sales and Marketing administrative functions





  • Develop and implement Service Agreement, Letter of Intent) as per standard terms and conditions with any variations approved by Head office.
  • Ensure customer satisfaction measures and KPIs are developed, achieved  and maintained
  • Where required by the Managing Director, maintain and develop corporate image and reputation, protect and develop the company’s brand through effective PR activities.
  • Coordinate company sponsored events and control and distribution of corporate gifts.
  • Select and management of external agencies, in line with sales and marketing

Effective reporting on  Sales and Marketing activities



  • Manage relevant reporting of management and financial information of sales and marketing as per requirement
  • Preparation and submission of monthly reports to Managing Director.
  • Provide Managing Director with accurate information on new and lost business as required.
  • Advise National management of sales activities, competitors analysis and customer needs.

Management of Sales and Marketing teams




  • Effective administration and utilization of call centre services
  • Speedy dissemination and redress of customer complaints and queries, in collaboration with relevant service line manager in charge.
  • Recruit, manage, train and motivate direct reporting staff according to company policy, procedure and employment law
  • Continuous improvement and development of customer satisfaction measurement tools
  • Ensure the team achieves organic growth sales targets

The Ideal Candidate:


  • G4S Sales and Marketing Policy and procedures
  • G4S Integrated Security Solutions


  • Ability to carry out skillful Negotiations
  • Excellent Communication (written and verbal)
  • Persuasiveness/ Sales ability
  • Customer thinking
  • Computer literate
  • Strong interpersonal and planning skills


  • Delivering strategy
  • Collaborating and Cooperating
  • Relationship building
  • Awareness of Market Environment
  • Managing professionally
  • Creative and Innovative
  • Business acumen
  • Integrity

Minimum Qualifications and Experience

  • Bachelor’s or Master’s Degree in Marketing or Administration
  • 5 to 7 years experience in sales management
  • Strong understanding of customer and market dynamics and requirements
  • Extensive experience in all aspects of Customer relationship management
  • Proven leadership and ability to drive sales teams

People who applied for this job also applied for:

-15.7861111 35.0058333

Please Note: The application deadline for this job has now passed.


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