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Crisis Worker - The Sanctuary, Swindon

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Job Reference: 6109
Number of Positions: 5
Job Category: Healthcare
Contract Type: Full Time
Salary: £20 retainer for 12 hour shift
Location: Swindon
G4S Region: UK & Ireland
Country:United Kingdom

G4S Business Unit:Health Services
Closing Date: December 8, 2017

Job Introduction:

Role Responsibility:

Crisis Worker

Location: The Sanctuary, Swindon

Shifts: 24/7 365 days on call, from home. 7am to 7pm and 9pm to 7am (ability to provide availability for at least 4 shifts per month)


  • £20 retainer for 12 hour shift
  • £12.50 per hour (4 hours minimum paid) for cases attended & mileage
  • £8.50 admin and training rate

An exciting opportunity has come available to join the Wiltshire Sexual Assault Referral Centre Team as Crisis Worker.

A Sexual Assault Referral Centre is a dedicated centre providing a comprehensive service to men, women and children who have suffered sexual assault, both for those who wish to involve the Police and those who self-refer.  Utilising a multi-disciplinary team of Doctors, Nurses, Crisis Workers, Police Officers and support staff the SARC will provide crisis support, appropriate facilities and trained staff for completion of forensic medical examination, provision and advice regarding aftercare including emergency contraception, pregnancy testing, as well as facilitating counselling and ongoing support via third sector agencies and Independent Sexual Violence Advisors.

The successful candidate will need to be able to get to The Sanctuary SARC in Swindon within 45 minutes of being called.


Key responsibilities:

  • To assist with the administration and management of clients accessing the SARC service
  • To arrive at the SARC within the timeframe stipulated in the contract or at an agreed appointment time.
  • To offer a welcoming environment to all service users and visitors upon their arrival at the SARC
  • To provide advocacy service to all SARC clients
  • To provide sensitive and non–judgmental support, enabling the service user to regain control and self-esteem.
  • To work within a multi-disciplinary team, liaising and providing support to each other
  • To offer telephone support to SARC clients
  • To provide information to enable clients to make informed decisions in relation to the self-referral option, medical care, forensic examination, making a police report and onward referrals.
  • To produce clear record keeping/documentation and ensure it’s secure storage as per SARC policy.
  • To maintain confidentiality at all times, adhering to data protection and maintaining Caldicott Guidelines at all times.
  •  To assess, offer and gain consent from the client for any onward referrals.
  • To ensure a high standard of DNA decontamination between forensic cases.
  • To assist with the collection of forensic samples, ensuring continuity and chain of evidence are maintained. 
  • Undertake the Crisis Worker role at any location outside the SARC in order to meet service needs if required, eg Hospital, Prison, Care Home.
  • To document clearly any safeguarding concerns, complete any relevant risk assessments and liaise with the Sexual Offence Examiner, police officer and SARC office team.
  • To feedback any issues or clinical incidents to the SARC Manager
  • To maintain a SARC training matrix by attending peer supervision, appraisals, undertaking reflective practice and completing mandatory training.
  • To provide availability for a 24/7 on-call rota shift pattern.
  • To adhere Policies and Procedures produced by G4S FMS and the SARC
  • Participate in bi annual Employee Development Review (EDR).
  • Carry out any reasonable request from your Line Manager. 

The Ideal Candidate:


  • Previous Experience of working with vulnerable clients.
  • Excellent Communication Skills both written and oral.
  • Driving license and access to own vehicle.
  • Ablility to work effectively under pressure.
  • Safeguarding skills and knowledge.
  • An understanding of Confidentiality and Information Governance.
  • Enhanced DBS and Police Vetting 


  • Previous role working with victims of sexual assault
  • Forensic Awareness
  • Multi-Agency Working 

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Please Note: The application deadline for this job has now passed.


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