Shouldering the responsibility for the safety of visiting VIPs, staff and G4S clients

At G4S Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. Our employees are the public face of G4S and we recognise and respect the value they add to the business by delivering excellent service day after day.

The Democratic Republic of Congo is a large country in central Africa. Ravaged by years of civil unrest, this giant is slowly trying to rebuild itself. G4S DRC is a small sized business employing 5 600 employees. The services offered range from manned security, scope vehicle monitoring, alarms and emergency panic buttons, CIT and protocol services.

David Twasele has recently been promoted to a Protocol Supervisor where he primarily oversees the formalities for boarding of all customers at the airport in N’djili. Previously employed as a Protocol Driver, he was primarily responsible for the collection and drop-off of company personnel and clients at N’Djili Airport and assisting with the organisation of boarding formalities for VIPs.

The challenges David encounters on the job have much to do with the unnoticed arrival or departure of company personnel and clients. The role requires utmost dedication, as periodically David is required to work long hours through the night to accomplish his duties. However, these challenges are balanced by many exciting aspects of the role. David most enjoys the opportunity to represent the company when meeting VIPs. “Meeting with people for the first time is a big challenge, as you do not know what their expectations will be. However, when people express their satisfaction with G4S Protocol Services, this proves to me that I was able to shoulder the responsibility of safely escorting them and this makes me feel confident in my abilities.”

David is likely to be the first G4S local employee that one will meet upon arrival in the DRC! David started his career with G4S a few years ago. After gaining experience as a frontline employee in Operations, David was chosen as the Driver for the Operations Manager.

He received Journey Management training and demonstrated his supervisory ability several times by taking the lead of the escort. G4S VIPs can therefore be confident that they are safe and secure whilst aboard a vehicle driven by David. David’s manager describes him as a dedicated, hard-working individual, adding, “For me, having David in my team is like having a passport to a thriving business. He is always dressed smartly, with a positive, industrious attitude and he never hesitates to use his initiative.”

David would not hesitate to recommend G4S as an employer, stating, “I am proud to work for G4S. Living in a post-conflict country can be difficult. G4S DRC always upholds international standards in terms of how they treat their employees. G4S treats people fairly and ensures that their human rights are respected.”

G4S treats people fairly and ensures that their human rights are respected. Shouldering the responsibility for the safety of visiting VIPs, staff and G4S clients At G4S Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region andable to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. Our employees are thepublic face of G4S and we recognise and respect the value they add to the business by delivering excellent service day after day.

The Democratic Republic of Congo is a large country in central Africa. Ravaged by years of civil unrest, this giant is slowly trying to rebuild itself. G4S DRC is a small sized business employing 5 600 employees. The services offered range from manned security, scope vehicle monitoring, alarms and emergency panic buttons, CIT and protocol services.David Twasele is employed as a Protocol Driver. He is primarily responsible for the collection and drop-off of company personnel and clients at N’Djili Airport and assisting with the organisation of boarding formalities for VIPs.

The challenges David encounters on the job have much to do with the unnoticed arrival or departure of company personnel and clients. The role requires utmost dedication, asperiodically David is required to work long hours through the night to accomplish his duties. However, these challenges are balanced by many exciting aspects of the role. Davidmost enjoys the opportunity to represent the company when meeting VIPs.

“Meeting with people for the first time is a big challenge, as you do not know what their expectations will be. However, when people express their satisfaction with G4S Protocol Services, this proves to me that I was able to shoulder the responsibility of safely escorting them and this makes me feel confident in my abilities.”

David is likely to be the first G4S local employee that one will meet upon arrival in the DRC!David started his career with G4S a few years ago. After gaining experience as a frontline employee in Operations, David was chosen as the Driver for the Operations Manager.

He received Journey Management training and demonstrated his supervisory ability several times by taking the lead of the escort. G4S VIPs can therefore be confident that they are safe and secure whilst aboard a vehicle driven by David. David’s manager describes himas a dedicated, hard-working individual, adding, “For me, having David in my team is like having a passport to a thriving business. He is always dressed smartly, with a positive, industrious attitude and he never hesitates to use his initiative.”David would not hesitate to recommend G4S as an employer, stating, “I am proud to work for G4S. Living in a post-conflict country can be difficult. G4S DRC always upholds international standards in terms of how they treat their employees. G4S treats peoplefairly and ensures that their human rights are respected.”